HELP CENTRE

Popular Queries 7

• I need help placing an order
• How do I know my order has been processed successfully?
• I would like a VAT invoice
• What does Bijou, Chic, Lux & Grande mean?
• How do I use Appleyard Store Credit?

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Processing Your Order 4

• Why do I have to complete extra forms of ID in the checkout?
• I have not received an order confirmation
• How do I know when my order has been dispatched?
• What happens if you are unable to send the item I ordered?

Help With Order 3

• Will my order be affected by the Coronavirus outbreak?
• Can I place an order without an account?
• How can I use my Refer A Friend credit?

Product Advice 4

• Can I have some advice on a suitable bouquet to send?
• How many stems will be in my bouquet?
• How big are the bouquets?
• Forthcoming Ranges

Find The Perfect Gift 1

• Help me choose the perfect gift for any occasion

Anonymity 2

• Should I send my order anonymously?
• Will you disclose my name to the recipient?

Popular Queries 1

• Making a change to an order

Payment Queries 3

• How can I use my refer a friend credit?
• I have not received my refund
• Why am I being charged twice for delivery?

My Account 1

• How do I unsubscribe from emails?

Popular Queries 5

• What is Appleyard Privilege?
• How does Refer A Friend work?
• Can I change my subscription delivery date?
• Can I change the delivery address on my subscription?
• Can I cancel my subscription?

Subscriptions 14

• Can I skip a month in my subscription?
• Can I choose my delivery date each month?
• How should I care for my flowers?
• How regularly will I receive my flowers?
• Can I choose my bouquet each month?

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Appleyard Privilege 4

• How does Appleyard Privilege work?
• How can I use Appleyard Privilege?
• I am a privilege customer but have been charged for delivery
• I no longer want to be a Privilege member

Appleyard Moments 5

• What is Appleyard Moments?
• How does Appleyard Moments work?
• How many times can I benefit from Appleyard Moments?
• I am the recipient of the flowers, can I join Appleyard Moments?
• What if I do not have an Appleyard London Moments account?

Refer A Friend 1

• How can I check my refer a friend credit amount?

Corporate 6

• Do you have business/corporate accounts?
• How Do I Create An Appleyard Corporate Account?
• What Delivery Options Are Available?
• How Can I Place A Corporate Order?
• How Can I Pay For The Corporate Orders?

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General 8

• How are the bouquets packaged?
• Do the flowers arrive in water?
• Is your packaging recyclable?
• My flowers are drooping
• My flowers have not lasted

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Peonies 1

• How Do I Care For My Peonies?

Roses 3

• What are Vintage roses / Memory lane roses supposed to look like?
• The outside of my roses appear discoloured
• My roses are drooping

Lilies 4

• Why have my lilies been delivered closed?
• How do I care for lilies?
• How do I remove pollen stains caused from lilies?
• My pet has consumed a lily - what should I do?

Sunflowers 1

• My Sunflowers are drooping

Freesias 1

• Why are my Freesia delivered in bud?

Hydrangeas 1

• How do I care for cut Hydrangeas?

Alstroemeria 2

• Why have my Alstroemeria been delivered in bud?
• How do I care for Alstroemeria?

Hyacinths 1

• How do I get the most from my Hyacinths?

Popular Queries 3

• An item in my order is missing or damaged
• Redeeming Your 100% Happiness Guarantee
• I have received the wrong product

Product Query 3

• What is the 100% Happiness Guarantee?
• 100% Happiness Guarantee - Terms and Conditions
• Some of my stems have been changed

Product Quality 4

• My gift message is missing
• The bouquet I have received is the incorrect size
• There are stems missing from my bouquet
• Some of my stems are different to what I expected

I Am The Recipient 1

• How do I find out who sent me flowers?

Customer Service and Support 2

• Contact Customer Service
• How do I delete my account?

Popular Queries 6

• Do you deliver anywhere in the UK?
• What happens if the recipient isn't home for the delivery?
• How do I track my order?
• What happens if my order is delivered late?
• My flowers have not arrived

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Delivery Options 7

• Do you offer Next Day Delivery and when is this available?
• Can I choose a delivery date?
• Can I specify a time for my delivery?
• Why is Free Untracked Delivery not guaranteed to arrive on time?
• Is it possible for the recipient to be notified when their gift is on its way?

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Delivery Issues 4

• My tracking link says my flowers have been delivered, but I can't find them
• Not all my Order has Arrived Yet
• What time will my order arrive?
• How do add-on gifts arrive?

Where We Deliver To 6

• Do you deliver outside of the UK?
• Do you deliver to Northern Ireland?
• Do you deliver to the Republic of Ireland?
• Do you deliver to business addresses?
• Do you deliver to hotels?

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Delivery Advice 2

• Social Distance from Delivery Driver
• When will my order be dispatched?